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ITIL® 4 Foundation - English

Wissensgarantie:
12 Monate
Examen-ID:
ITIL 4 Foundation
Trainings-ID:
ILFN4en
Prüfung
:
ITIL 4 Foundation

Wichtige Information

The exam fee of EUR 510,- is included in the course price.

This includes the official ITIL Exam. Of course, the official ITIL seminar document is also included in the course.

Inhalt des Trainings

In this ITIL 4 Foundation training course, you will learn how to utilise best practices in service management and implement the latest IT concepts. Important questions are answered, such as:
  • How do we create added value for customers and IT?
  • What role does IT play in the corporate strategy?
  • How do we support the digital transformation?
  • How do we combine service management with methods such as Lean, Agile and DevOps?
The training includes the ITIL 4 Foundation certification and forms the basis for further training.


What is your benefit of booking an ITIL training with us?
  • Our lead trainer was and is actively involved in the development of ITIL 4.
  • Our lead trainer is Austria‘s first ITIL 4 Managing Professional and one of the first ITIL Masters worlwide.
  • All our trainers don‘t just present the theory of ITIL, but invest the time and effort to show you with a lot of examples from real live how practical application of ITIL runs successfully.
  • In our courses you will learn a lot more than just the official syllabus, especially content that is useful for practical application.
  • Our participants have a 100% exam pass rate.



ITIL®, PRINCE2®, PRINCE2® Agile, MSP® and MoR® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Zielgruppen

The target groups for our ITIL 4 Foundation Plus training for IT Service Management are:
  • People who want to have a basic understanding of the ITIL Framework and want to learn how the improvements in quality of Service Management can help an organisation.
  • People who work for an organisation that has already introduced ITIL and customized it or are about to introduce it.
  • People who want to learn and understand the vocabulary and the processes needed to work together with an IT department or IT suppliers.

Also:
  • All IT professionals,
  • Business managers and
  • Responsible roles for business processes, as well as,
  • All IT employees

Vorkenntnisse

For our ITIL 4 Foundation training it is useful but not needed to have an understanding of IT and/or IT service management.
The training has been set up so that it is interesting for both starters with no previous as well as experienced experts.

Detail-Inhalte

  • The basics of service management
  • The four dimensions of service management
  • The ITIL Service Value System
  • The Guiding Principles
  • The Service Value Chain
  • ITIL Practices and their application in real live
  • Continual Improvement as a service provider

Downloads

Jetzt online buchen

  • 19.05.-21.05.2025 19.05.2025 3T 3 Tage Wien OnlinePräsenz
    ETC-Wien · Modecenterstraße 22, Office 4, 5. Stock, 1030 Wien Uhrzeiten
    • Trainingspreis € 1.690,-
      • Vor Ort
      • Online
  • 01.10.-03.10.2025 01.10.2025 3T 3 Tage Wien OnlinePräsenz
    ETC-Wien · Modecenterstraße 22, Office 4, 5. Stock, 1030 Wien Uhrzeiten
    • Trainingspreis € 1.690,-
      • Vor Ort
      • Online

Preise exkl. MwSt.

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