Inhalt des Trainings
Dieser Training ist darauf ausgelegt, den Teilnehmer*innen das Wissen und die Fähigkeiten zu vermitteln, um technische Fachkraft für Kommunikationssysteme für die Zusammenarbeit zu werden. Die Teilnehmer*innen sollten mit den Grundlagen der Technologien für Netzwerke, Telekommunikation, Audio- und Bildübertragung, Besprechungsräume, Identitäts- und Zugriffsverwaltung und mit Microsoft Teams vertraut sein.
Sie sammeln praktische Erfahrungen mit dem Konfigurieren und Bereitstellen von Microsoft Teams Telefon, Besprechungen und zertifizierten Geräten, einschließlich Microsoft Teams-Räume und Surface Hub. Der Kurs behandelt auch die Verwaltung und Überwachung von Teams Telefon, Besprechungen und zertifizierten Geräten mithilfe von Microsoft Teams Admin Center, PowerShell, des Pro-Portals für Microsoft Teams-Räume und des Anrufqualitäts-Dashboards.
Darüber hinaus wird im Training das Konfigurieren und Bereitstellen von Microsoft Teams Telefon mit PSTN-Konnektivität über Microsoft-Anrufpläne, Operator Connect, Teams Telefon Mobil und Direct Routing behandelt.
Detail-Inhalte
Introduction to Teams meetings and calling
- Overview of Teams meetings and events
- Overview of Teams Phone
- Overview of auto attendants and call queues
- Overview of Teams devices
Plan for Teams Phone
- Plan to deploy Teams Phone
- Plan for Teams Phone PSTN connectivity
- Determine license requirements
- Plan for Teams Phone devices
- Plan and design Teams Phone features
- Plan for voicemail
Plan for Microsoft Teams Rooms and Surface Hub
- Determine license requirements for Microsoft Teams Rooms and shared devices
- Understand differences between Microsoft Teams Rooms on Android and Windows
- Understand Microsoft Teams Rooms on Surface Hub 2S
- Understand and plan Teams Room accessories, components, and peripherals
- Understand Teams Rooms management options
Plan for Microsoft Teams Rooms and Surface Hub
- Determine license requirements for Microsoft Teams Rooms and shared devices
- Understand differences between Microsoft Teams Rooms on Android and Windows
- Understand Microsoft Teams Rooms on Surface Hub 2S
- Understand and plan Teams Room accessories, components, and peripherals
- Understand Teams Rooms management options
Plan and optimize network performance for Teams media
- Understand Teams network requirements
- Design network for media optimization
- Design and implement QoS
Configure and deploy Teams Phone
- Configure emergency calling for Teams Calling Plans
- Manage and configure Microsoft PSTN numbers
- Configure Operator Connect and Teams Phone Mobile
- Configure Teams Phone policies
- Create and manage Teams policies
- Configure Audio Conferencing
Configure and deploy Teams Phone with Direct Routing
- Design Direct Routing call flows
- Implement SIP trunking with Direct Routing
- Configure Emergency Calling for Direct Routing
- Extend Teams Direct Routing infrastructure
- Deploy and maintain a survivable branch appliance
Extend Teams Phone with additional services
- Understand how Teams interacts with additional services
- Configure compliance recording in Teams
- Configure and integrate a certified contact center in Teams
- Design and deploy voice bots in Teams
Manage meetings and events experiences
- Explore meetings and events in Microsoft Teams
- Configure meeting settings
- Create and manage meeting policies
- Configure audio conferencing
- Create and manage meeting templates and template policies
- Create and manage meetings customization policies
- Configure live events settings
- Create and manage live events policies
- Examine live events across Microsoft 365
Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
Configure and manage voice users
- Enable users for Teams Phone
- Enable users for Direct Routing with Teams Phone
- Enable additional calling features for Teams Phone
- Enable users for Teams Phone Mobile
Configure auto attendants and call queues
- Design call flows for auto attendants and call queues
- Configure auto attendants and call queues
- Deploy a channel-based call queue
- Configure resource accounts
- Configure Microsoft 365 groups for voicemail
- Interpret call queue conference modes
- Interpret call queue routing methods
- Configure holidays for auto attendants and call queues
- Configure custom music on hold
Configure, deploy, and manage Teams devices
- Manage Microsoft Teams Phones
- Manage Microsoft Teams Room Systems
- Microsoft Teams Rooms management options
- Manage Surface Hub 2S devices
- Configure Microsoft Teams SIP gateway
- Manage Microsoft Teams displays
- Remote provisioning and sign in for Teams Phones
- Update Microsoft Teams devices remotely
- Manage Microsoft Teams device tags
Guided project - Prepare meeting room experiences
Monitor and troubleshoot Teams collaboration communications systems
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Teams client issues
- Diagnose and troubleshoot call failure and call quality issues
- Report on and troubleshoot Teams calls with Call Quality Dashboard
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices
- Troubleshoot Teams meetings and calling
- Troubleshoot Teams Rooms devices
Trainings Übersicht
Rabatte, Aktionen und Förderungen
English language trainings
Lighthouse Expert Series
Lernformen
Feedback
Garantie
Hotels
Restaurants
Test Center
Dig-CERT
IT-Zertifizierungen für Schulen
Microsoft
Amazon AWS
LPI
ITIL
Cisco
Red Hat
VMware
Security
STAR-Screening
STAR-Training
STAR-Matching
Job-Screening
Recruit-Train-Deploy
Job-Matching
Dig-CERT
L.A.U.R.A.
Lernformen
Digital Fitness Tracker
ETC SkillCheck
Videoproduktion
Raum Miete
Videoproduktion
INCLUSIVE-IT
Talent Academy
Screening & Upskilling
Über ETC
Qualität
Team
Karriere
Nachhaltigkeit
Presse
FAQ
Benefits
Newsletter
Standorte & Öffnungszeiten
Microsoft Gold Learning Partner
Microsoft
Microsoft Office
ITIL
Red Hat
Cisco
VMware
Citrix
Unix Linux
Amazon AWS
Oracle
AutoCAD
IBM
Hewlett Packard Enterprise (HPE)
Google
Salesforce
AI – Artificial Intelligence
Automatisierung
Cloud Computing
Grafik
IT-Management
Development
Security
Netzwerk
Data Science
Soft Skills
Video Based Trainings
Nachhaltigkeit
Sehr gutes und informatives Seminar. Der Trainer konnte die Informationen super und verständlich erklären. Vielen Dank.
— Aleksander OsticCollaboration Communication System Engineer
08.03.2024Sehr gutes und informatives Seminar. Der Trainer konnte die Informationen super und verständlich erklären. Vielen Dank.
— Aleksander OsticTolles Kurs, vielen Dank! :)
— Kenan KlicicCollaboration Communication System Engineer
05.03.2024Tolles Kurs, vielen Dank! :)
— Kenan Klicic